Last Updated: October 7, 2026
At Mian Jee Trader, we are committed to providing our customers with fresh, authentic, and high-quality food products. We carefully check and pack every order before dispatch.
Because our products include food items, edible oils, flours, spices, lentils, and rice, we follow a limited return and refund policy to maintain product safety and hygiene.
1. Returns
We generally do not accept returns or exchanges for food products once an order has been delivered, opened, or used.
However, we may accept a return or provide a replacement in the following situations:
- You received a wrong product.
- The product was damaged during delivery.
- The product arrived with leakage, broken packaging, or significant damage.
- You received a product that appears to be defective or spoiled upon delivery.
- The quantity or product received is different from what you ordered.
2. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 24 hours of delivery.
Please provide:
- Your order number
- Your name and contact number
- Clear photographs/videos of the product and packaging
- A brief description of the issue
Our team will review your complaint and, if the issue is verified, we may offer:
- A replacement product, or
- A refund, depending on the circumstances.
For damaged packages, please keep the original packaging until your complaint has been resolved.
3. Refunds
Refunds are only provided for eligible cases approved by Mian Jee Trader.
If a refund is approved, the refund amount will generally cover the value of the affected product. Delivery charges may not be refundable unless the issue was caused by an error on our part.
For orders paid online, refunds will be processed through the applicable payment method or according to the payment provider’s procedures.
For Cash on Delivery (COD) orders, our customer support team will guide you regarding the available refund method.
4. Non-Returnable Items
For hygiene, safety, and quality reasons, the following products cannot normally be returned after delivery:
- Cooking and edible oils
- Flours and atta
- Spices and masalajaat
- Lentils and pulses
- Rice
- Other food or consumable products
We may make an exception if the product was incorrect, damaged, defective, or otherwise received in an unacceptable condition.
5. Order Cancellation
You may request cancellation of your order before it has been dispatched.
Once an order has been handed over to the courier, cancellation may no longer be possible.
To request cancellation, contact us as soon as possible with your order number.
6. Delivery Issues
If your parcel is damaged, leaking, or appears to have been tampered with when delivered, please contact us immediately.
Where possible, take photographs or a video of the package before opening it. This helps us investigate the issue with the courier service.
7. Refund Processing Time
Once your refund has been approved, processing time may vary depending on the payment method and financial institution.
Mian Jee Trader is not responsible for delays caused by banks, payment gateways, or other third-party payment providers.
8. Product Quality Complaints
We take product quality seriously. If you believe a product has a quality issue, please contact us within 24 hours of receiving the order.
Do not consume a product if you believe it is spoiled, contaminated, damaged, or otherwise unsafe. Keep the product and packaging available so our team can investigate the complaint.
9. How to Contact Us
For return, replacement, refund, or order-related complaints, please contact us:
Mian Jee Trader
Website: www.mianjeetrader.com
Email: info@mianjeetrader.com
Phone/WhatsApp: 03113661662
Please include your order number whenever contacting us about an order.
10. Policy Changes
Mian Jee Trader reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated date.
By placing an order with Mian Jee Trader, you acknowledge and agree to this Return & Refund Policy.